Policies

PAYMENT: Payment in full is required to process order. If payment is not made, the order will be placed on HOLD until payment is received. We accept major credit cards visa, mastercard, discover and american express. We do NOT accept checks. If order is being shipped, shipping address must match the billing address of the card used to placed the order.

FILE REQUIREMENTS: We accept most major graphic files for both PC and MAC when providing current work for redesign or reference. Vector artwork is our preference (.ai or .eps) and converted to outline mode. We do accept other file formats such as PNG, JPG, PDF, PSD. If you are providing raster images (.pdf .jpg or .tif), please make sure that your images are 300dpi.

QUOTATIONS & ESTIMATES: Estimates are not necessarily the final price. These estimates are based on the information you provide and the pricing is only valid for 14 days from submission. We reserve the right to change the prices without notice at any time during the process.

TURNAROUND PERIOD: At SweetPNG.com turnaround time refers to the number of the business days that we are processing the customer’s orders inside of our facility. Turnaround time does not mean or include shipping time, waiting for approval time, file correction time, or any other time period that customer’s job is being processed beyond services that we provide. Our turnaround is usually 5-10 business days. If we are extremely busy, our turn around can vary from 7-15 business days. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know. We do offer a rush service (if available.) Please contact us if you need a rush order.

RUSH ORDERS: If you have a rush order, give us a call and a team member will be happy to assist you. An additional fee for rush orders applies and will be added to invoice total:
6 Business Days – 30% | 2 Business Days – 40% | 1 Business Day – 60%.
In order for your order to be considered as a rush we need the following:
1. Payment must be made in full.
2. Text and colors must be received at time of placing order.
3. Proof approval must be received within the same business day.

ORDER APPROVAL: To ensure all designs are completed correctly, we ask that all files including spell checks be reviewed after submitting to you for review. A link will be sent to your e-mail with the digital mock-up. The digital mock-up must be approved by submitting your response to us within 24 hours, or comment with any changes. If you do not approve the mock up within 24 hours, your order will be placed on HOLD and delivery time will be delayed. After digital mock-up is approved, there will be no changes. *Note: SweetPNG.com is not responsible for any delays in design production due to delayed approval of the digital mock- up. SweetPNG.com is not responsible for any misspellings, or any other damages to the file during transfer to our system. It is the customer’s responsibility to verify all contents of their order before approving the order. SweetPNG.com is not liable for any damages resulting from violation of copyright laws or illegal use of trade names or
logos. The vendor/customer guarantees the legal title of all matter submitted to GeorgiaScreenPrints.com.

EMAIL NOTIFICATIONS: Customer must use valid email address that allows our Order Department to contact the customer. If you do not receive our notification email due to an email setting, you must contact our office.

CHANGE ORDERS: Changes are limited to the following: Adding additional text to the order, changing graphic color. Additional fees and extra production time may be applied. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.

ORDER CANCELLATION: All orders are final. Note:*If your order is a Rush there are no changes allowed after your order has been placed.

SHIPPING & DELIVERY: Delivery time and charges are not included in our estimate/prices. SweetPNG.com is not responsible for 3rd party’s delay or damages to the product during shipping.

CUSTOMER SUPPLIED SHIPPING INFORMATION:  SweetPNG.com is not responsible for wrong shipping addresses or
information that has been provided by the customers. It is customer’s responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, SweetPNG.com will ship the package again to the right address for additional shipping charges.

POSTAGE RATES: SweetPNG.com is not responsible for postal charges applied to sending proofs or other materials requested by customer. Customer is responsible for postal charges unless it is negotiated otherwise.

PRICES & POLICIES: SweetPNG.com has the right to change and alter pricing & policies without notice.

Disclaimer

COPYRIGHT & TRADEMARK INFORMATION: All contents available on this website, including but not limited to site design, text, graphics, etc. is the property of GeorgiaScreenPrints.com and/or third parties and are protected by intellectual property rights. Customer must not use, copy, reproduce, republish, upload, post, transmit distribute or modify the contents in any way, including in advertising or publicity pertaining to distribution of materials on this site, without SweetPNG.com’s prior written consent.

LIMITED LIABILITY: SweetPNG.com, its employees, or agents are not liable for any particular, incidental, act of God, delays, consequential damages whatsoever resulting from loss of data or profit whether SweetPNG.com was notified of these losses in advance.

PRIVACY POLICY: SweetPNG.com is committed to protect customer’s personal information. We do not share customer’s financial information with any third party or any other company however, for the sole purpose of delivering customer’s job; we may share mailing addresses with our affiliated companies. Customer’s information is only used for contact, billing, and shipping purposes. Customer’s credit card information is never stored by SweetPNG.com.

INDEMNITY: Customer agrees to defend, indemnify and hold harmless SweetPNG.com, its affiliates, employees, officers and, subsidiaries from all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s use of the site. Customer also certifies that he/she owns rights to or has a license to use the image(s) being reproduced as part of customer’s order.

STATE/CITY GOVERNING LAWS: SweetPNG.com is located in the state of Georgia. Therefore, laws of the state of Georgia shall govern any disputes regarding any transactions with SweetPNG.com and is subject to settling in the courts of jurisdiction located in Georgia.

RIGHT TO SUBCONTRACT: SweetPNG.com reserves the right to subcontract the whole or part of orders received from its customers via online system or any other ordering methods.

DISCLAIMER OF WARRANTIES: All sales are final as-is. SweetPNG.com does not provide any warranty or services for the product(s) manufactured or sold by SweetPNG.com or affiliated companies.

RIGHT TO REFUSE SERVICE: SweetPNG.com reserves the right to cancel or refuse service to any individual or companies with or without a cause at any point of time. SweetPNG.com reserves the right to charge the customer for any services performed on the job up to the point of cancellation. We reserve the right to refuse service without disclosing a reason. Prices are subject to change without further notice.

CHANGES TO THIS AGREEMENT: SWEETPNG.COM RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE AT OUR SOLE DISCRETION BY POSTING THE UPDATED TERMS ON THE SITE.